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FAQs

Questions? Let us help and see our most frequently asked questions below.

If you need additional support, our e-mail address is available at the bottom of the page.

  • Can I cancel or amend my order?
    If your item has not been shipped then please do get in touch and we can see if it is possible to cancel or amend your order. Please do bear in mind that this may not be possible if the item has been prepared prior to shipment.
  • How do I track my order?
    Once your order has been prepared, you will receive an e-mail with your tracking number so that you can follow your hoodie to your doorstep!
  • What happens after I make an order?
    Once you have received your confirmation e-mail, sit back and let the prep begin. Our team will aim to have your package ready for shipment within 1-2 working days. Standard delivery is free for all orders and will take approximately 2-4 days. If you need your order quicktime then express delivery is available for an additional £3 and will take approximately 1-2 days.
  • Can I return my order?
    You can return your hoodie within 31 days of receipt provided that the hoodie is returned unwashed and in its original condition, with all enclosed packaging intact. Returns will be inspected and refunds processed within approximately three working days of receipt of the return. Please contact the team on support@snug-club.com with your name and order number, and we will be able to create a returns label for you. Please note that the cost of the return will be deducted from your refund, which will be processed upon receiving your return.
  • What about exchanges?
    If you require an exchange then please do let the team know and we can get this organised. Your exchange will be sent following receipt of the returned item.
  • Help, I think my order is lost
    If your order has not been delivered in the expected timeframe, then please do check the tracking details for your order in case there has been an update due to unexpected delays. You can contact the delivery provider directly, however if you have not received your item after 14 days then please do get in touch so that we can launch an investigation on your behalf.
  • Can I wash my snugclub hoodie blanket?
    Yes, our hoodie blankets are hand or machine washable at 40 degrees or less. We recommend that you wash on a gentle cycle and avoid mixing colours to maintain care for your hoodie blanket.
  • Are they cruelty free?
    Our hoodie blankets are made from cruelty-free flannel and sherpa fleece, which makes for guilt-free snuggling!
  • What is a hoodie blanket?
    Our hoodie blankets are a wearable blanket, made from the snuggliest of materials. They have a flannel fleece outer and sherpa fleece inner to maximise warmth and minimise the need for expensive heating bills. They also have an oversized pocket for maximum snack space as well as an oversized snuggly hood.
  • How can I contact you?
    If your question has not been answered in the FAQs then you can contact us directly by sending an e-mail to support@snug-club.com
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